Returns & Refunds

Draft — to be reviewed by the owner before launch.

Something wrong?

If your item arrives broken, faulty or isn't what you ordered, contact us and we'll repair, replace or refund it, as required by Australian Consumer Law.

Change of mind

Personalised items like name keychains and custom designs are made just for you, so we can't accept change-of-mind returns on them.

How to ask

Get in touch through our contact page with your order details and a photo of the problem.